Frequently Asked Questions

  • Where are you located?

Shaunelle. is an Online Business. Currently producing from a workshop located in the Southern Caribbean island, Trinidad & Tobago. 

  • Do you accept international orders?

Yes.    

  • How do I process a custom order?

Simply contact me with your order interest details and we will proceed. 

  • How much in advance should I place my order?  

A minimum of 2 months to 1 year notice is required to reserve your custom bridal order. Last minute orders are welcomed but not always guaranteed. Confirmation would depend on my schedule at the time of your contact. With each creation, production time will vary so the sooner you make contact, the better for you!  

  • In a rush?   

Contact me! 1.868.778.7607 or shaunelle.info@gmail.com. But know that your options are limited due to time restraints and availability of supplies. 

  • Production time?

With each creation, production time will vary. Depending on the order, special material sourcing is necessary. So the earlier you contact me, the better for you.

  • Do you cater to every budget?

I aim to create accordingly for each bride's budget limit.    

  • What’s the average price for your custom pieces?

There are no set prices. Prices are tailored for each client's design request.  

  • Can I have another bride's bouquet design carbon copied?   

With some exclusive Shaunelle. signature pieces, yes they are repeat designs. While other designs can be recreated in a way that is 'closest to or inspired by' but never a replica. 

  • Don’t know exactly what you want?

Contact me and I will be happy to guide you with your bridal look details. 

  • What if I have an idea that I don't see online?

I am always open to unconventional ideas! Please don't hesitate to contact me with your unique design idea.

  • Worldwide shipping?

Creations are shipped worldwide, with exceptions of some countries. You can choose the shipping service most appropriate for your location. Shipping charges vary with each location. 

  • How do I confirm an order?

Once you receive the payment invoice via email, an order is confirmed only when a payment is made. 

  • What is your payment policy?

Depending on the total, 100% or 50% deposit is required to confirm an order. The remaining balance must be paid before the completed item is dispatched for delivery.

  • How do I make payments? 

TRINIDAD & TOBAGO - Bank deposits | Online Wire Transfers | Cash payments in person.  

INTERNATIONAL - PayPal. It is highly secured and is one of the most trusted online payment solutions. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Clubs. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. A PayPal account is >NOT< required for you to make a payment. 

Bank Wire Transfers

Western Union |  Money Gram money transfer services are alternative payment methods that will be considered for clients if this is preferred. 

  • Refunds & Returns? 

Due to the nature of custom orders, I am unable to accept refunds or exchanges.

  • Have more questions?

Shaunelle.info@gmail.com | Mobile 1.868.778.7607 (whatsapp also)

Looking forward to creating something beautiful just for you!